Privacy Policy

01 Who We Are

Dr Layla Institute for Educational Excellence provides educational consultancy, professional learning, leadership development, and school improvement support to schools and education professionals.

Our website serves visitors and prospective clients in the UAE, GCC and internationally.

Website: drlaylainstitute.com

Email: [email protected]

Telephone: +44 161 667 1334

02 Information We Collect

Depending on how you interact with us, we may collect:

• Contact details: Name, email address and telephone number.
• Professional details: Job title, school or organisation name and professional role.
• Enquiry details: Your selected service, institutional priorities and information submitted through our consultation form.
• Communications: Emails, correspondence and records of discussions with our team.
• Technical information: Browser type, device information, IP address and website activity, where collected by our systems.
• Cookie information: Data collected through cookies and similar technologies, subject to applicable consent requirements.

Please avoid submitting sensitive personal information or identifiable pupil information through general website forms.

03 How We Collect Information

We may obtain information when you:

• Complete our online consultation enquiry form.
• Email or telephone our team.
• Request service information, pricing or a proposal.
• Participate in our consultancy or professional learning activities.
• Browse our website and interact with enabled website technologies.

04 How We Use Your Information

We use personal information, where appropriate, to:

• Respond to enquiries and consultation requests.
• Understand your institution's needs and development priorities.
• Prepare proposals, quotations and service plans.
• Deliver agreed consultancy and educational services.
• Maintain communication and business records.
• Maintain website security and improve website performance.
• Meet applicable legal and contractual obligations.

We do not sell your personal information. We only process it where we have an appropriate lawful basis and for purposes compatible with applicable law.

05 Lawful Basis for Processing

Where applicable data protection legislation requires a lawful basis, our processing may rely on:

• Consent: Where you have given consent for a specific purpose.
• Contract: Where processing is necessary to provide or arrange requested services.
• Legitimate interests: For appropriate business administration, service improvement and security, subject to your rights.
• Legal obligations: Where processing is required by law.

06 Sharing Your Information

We may share necessary information with trusted service providers who support our website hosting, email, security, analytics or business operations.

We may also disclose information to professional advisers or public authorities where necessary and legally permitted or required.

Where appropriate, we use contractual and organisational safeguards to protect personal information handled by service providers.

07 International Data Transfers

As our work may involve international clients and service providers, personal information may be processed in countries outside the country in which it was collected.

Where required by applicable law, we will use appropriate safeguards for international transfers, such as legally recognised contractual protections or other approved transfer mechanisms.

08 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining records and meeting legal obligations.

When information is no longer needed, we will take appropriate steps to securely delete or anonymise it, subject to applicable legal requirements.

09 Cookies

Our website may use cookies and similar technologies for essential functionality, security, remembering preferences and measuring website performance.

The categories used depend on the tools enabled on our website and may include essential, functional, analytics and marketing cookies.

Where required by law, non-essential cookies will only be activated after the necessary consent has been obtained. You may also manage cookies through your browser settings.

Please consult our Cookie Policy for further details once it is available on our website.

10 Third-Party Services

We may use third-party website hosting, analytics, security and performance services. Depending on the configuration of our website, these providers may receive certain technical or usage information.

Each third-party provider processes information according to its own applicable terms and privacy practices. We recommend reviewing their policies where relevant.

11 Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

12 Your Privacy Rights

Depending on the laws applicable to you, you may have the right to:

• Request access to your personal information.
• Correct inaccurate or incomplete information.
• Request deletion in certain circumstances.
• Restrict or object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.
• Complain to the relevant data protection authority.

To exercise your rights, email [email protected]. We may need to verify your identity before responding.

13 Children's Privacy

Our website is primarily intended for education professionals, school leaders, teachers and organisations.

Please do not submit identifiable information about pupils or children through general enquiry forms unless it is necessary, authorised and handled through an appropriate process.

If you believe a child's information has been submitted to us inappropriately, please contact us so we can assess the matter.

14 External Website Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of websites we do not control.

Please review the privacy policies of external websites before providing personal information.

15 Email Communications

Information you send by email is used to respond to your enquiry and manage any relevant follow-up.

Our website enquiry form may open your email application with a prepared message for you to review and send. The form does not automatically send the message. Once received, your enquiry will be handled in accordance with this policy.

Submitting an enquiry does not itself confirm a booking or establish a contractual relationship.

16 Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, website features or applicable laws.

Updates will be published on this page with a revised date. Please review this page periodically.

17 Contact Us

For privacy questions, information requests or concerns about how your personal information is handled, please contact our team.